Privacy Notice
Current as of June 14, 2024
1. INTRODUCTION
This Privacy Notice outlines the personal information that Splendr Solutions Inc. ("we", "us", or "our") collects, how we use it, and the steps we take to protect it. By using our services, you agree to the collection and use of your information in accordance with this Privacy Notice.
2. WHO WE ARE
Splendr Solutions Inc. is a service provider based in British Columbia, Canada. We provide advanced legal technology tools designed to enhance the contract drafting process for legal professionals.
3. GIVING AND WITHDRAWING YOUR CONSENT
Please read this Privacy Notice carefully. By using our services, you acknowledge the notices in this Privacy Notice. If you do not agree, you must refrain from using our services.
We collect, use, and disclose your personal information with your consent and as permitted by applicable privacy laws. Depending on the information we collect and the purposes for which the personal information will be used, your consent may be express or implied. When you voluntarily provide personal information to us, we will imply your consent to use and disclose that information in accordance with this Privacy Notice. For sensitive information or when our operations fall under jurisdictions requiring stricter compliance (such as GDPR for EU residents), we will obtain your express consent through an explicit opt-in mechanism.
You can withdraw your consent at any time by contacting our Privacy Officer, or (where applicable) using the designated link provided in our communications. Upon withdrawal of consent, we will cease processing your personal information for the purposes you have withdrawn consent from, unless we are required to retain certain data by law. We may keep a record of your withdrawal of consent.
You should be aware that withdrawing consent may affect your ability to use certain features of our services that rely on processing of your personal information or may otherwise impact our ability to provide services to you. Specific services that will be affected will be clearly communicated at the time of withdrawal to help you make informed decisions.
4. WHAT INFORMATION WE COLLECT
We collect the following personal information: First Name, Last Name, Email, Phone, Company, Job Title, Country, and the content of any message sent to us.
5. WHY WE COLLECT YOUR INFORMATION
We collect personal information for various purposes, as permitted by law. These purposes may be clear to you at the time of collection, or may be reasonable in the circumstances. In addition to the obvious business and legal purposes for which we may use personal information, our use of the personal information include the following purposes:
Communication with Customers: We collect personal information to communicate effectively with our customers, providing necessary updates and support throughout our service engagement.
Service Delivery: Personal information is collected in order to provide our services and ensure that our services are tailored to meet each customer's specific needs.
Marketing and Sales Activities: We use personal information to conduct marketing and sales activities, including sending promotional offers and updates about our services.
6. HOW WE COLLECT YOUR INFORMATION
We collect personal information through various methods, including:
Website Forms: Personal information is collected when you fill out forms on our website, such as contact forms or service request forms.
Email Communications: We collect information from email communications you send to us, including inquiries and support requests.
Customer Service Interactions: During interactions with our customer service team, personal information is collected to assist with your inquiries and support requests.
7. HOW WE USE YOUR INFORMATION
Collected information is used to personalize user experiences by tailoring our services and recommendations. It is also used to process transactions, respond to customer service requests, send marketing communications and promotional offers, and improve website functionality. Additionally, it helps in compiling aggregate data for internal market analysis and new product development.
8. WHERE WE STORE YOUR INFORMATION
Your personal information will be stored primarily on servers in Canada and the United States. When personal information is stored in the United States, your personal information may be subject to access in accordance with the laws of that jurisdiction.
9. HOW WE PROTECT YOUR INFORMATION
Standard encryption practices are used to protect personal information during storage and transmission. Access controls are implemented to ensure only authorized personnel have access to personal information, and regular security audits are conducted to identify and mitigate risks.
10. OUR DATA RETENTION POLICY
Personal information is retained only as long as necessary to fulfill the stated purposes or for a legally required time period. Typically, data is reviewed annually to determine if it should be retained or securely destroyed. Personal information is securely destroyed upon customer request, unless that data must legally be retained for a period.
11. YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION
You have the right to access your personal information, request corrections or updates to your personal information, and demand deletion of your personal information where applicable. You can also object to certain processing activities and request restrictions on your personal information's use, however, this may impact our ability to provide services to you. You can exercise these rights by contacting our Privacy Officer at the information listed below.
12. HOW WE HANDLE PRIVACY-RELATED COMPLAINTS
Privacy-related complaints can be submitted via email to our Privacy Officer at the contact information below. All complaints are reviewed by our Privacy Officer within 30 days. You will be provided with updates or resolutions as applicable.
13. CONTACTING OUR PRIVACY OFFICER
If you have any questions or concerns about this Privacy Notice or our data handling practices, you can reach our Privacy Officer at legal@splendr.ai.
14. HOW WE NOTIFY YOU OF CHANGES TO OUR PRIVACY NOTICE
We may update this Privacy Notice from time to time and post any changes to our website. If you use our services, you acknowledge notice of the most up-to-date version of the Privacy Notice posted at that time. Splendr Solutions Inc.’s collection, use, disclosure, and retention of your personal information will be governed by the version of the Privacy Notice currently in effect. As a result, we encourage you to periodically review our Privacy Notice for the latest information on our privacy practices and to contact us if you have any questions or concerns.